November 2020 Talks: Slides Available

Thank you to everyone who attended my three talks this month as I (virtually) tour in support of the release of my new book, Design Beyond Devices, coming from Rosenfeld Media on December 1, 2020. (Order from the Rosenfeld Media website before November 30th to get 15% off plus free domestic shipping, or find it at your local Amazon distributor.)

Presentation PDFs

Of course, it’s always a lovely sign when folks would like a copy of the talk slides to refer back to later. Here are this month’s presentations for your reference:

Customer Context Worksheets

If you’re looking for the free Capturing Customer Context worksheets, visit this blog post for more information and the download link.

Upcoming Workshops in 2021

If these conversations piqued your interest and you’d like to go deeper, good news! I’m teaching workshops on three entirely different topics this winter – choose one or more that resonates with your interests!

Late January 2021: Voice interaction design

I’m bringing back my world-renowned “Giving Voice to your Voice Designs” workshop – in a 4-morning, 10-hour digital format for the first time – in partnership with Rosenfeld Media. January 20, 22, 27, and 29 from 10AM – 12:30PM Pacific; prices start at $885.

February 2, 2021: Customer context & research planning

I’m honored to debut my new “Capturing Customer Context” workshop at the first-ever virtual IxDA conference, Interaction 21. Tickets are on sale now – $125 for the 2-hour workshop. We’ll go deeper on the CROW framework for customer storytelling and learn how to apply the above worksheets to your own team’s work.

February 10-12, 2021: Multimodal design

I’m bringing a special 90-minute “Multimodal Voice Design” masterclass as part of the multi-day User Experience Lisbon (UXLx) Masters event. We’ll work through a case study where we transform a voice-only experience by introducing multimodal interactions. Event prices start at 295 Euro.