Capturing Customer Context – Free Downloadable Worksheets

Capturing Customer Context – Free Downloadable Worksheets

Books, Workshops
In Chapter 2 of Design Beyond Devices, Ideaplatz founder Cheryl Platz lays out the importance of going beyond surface inquiry when doing customer outreach for multimodal and cross-device experiences. But how do you bring your stakeholders along when they think they understand everything about your customers? These 4 downloadable FREE worksheets are designed to jumpstart your own explorations. Either have team members print and complete individually during a workshop, or use them solo as questions to prompt your own preparations. Shared Understanding Baseline: What do you already know, what are the constraints, and what has already been done?Visualizing Context: Use quick sketches to visualize either scenes you KNOW or scenes you BELIEVE exist and you'd like to validate via testingCustomer Context: Capture the basics of your customer's CROW: Character, Relationship,…
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Virtual Book Tour: Fall 2020 Dates

Virtual Book Tour: Fall 2020 Dates

Books, Talks
In the winter of 2020, I announced a tour that never came to be - a set of speaking engagements around the US in support of my upcoming book, Design Beyond Devices. COVID-19 had other plans, and each of those dates was cancelled. Instead, I'm bringing you a virtual tour - which means more price points and more opportunities for anyone to join me from anywhere in the world! In the fall of 2020, I'm hitting the virtual pavement to begin unveiling the content that I've poured into my upcoming book Design Beyond Devices. I've been hard at work on this book for a year, but the intellectual groundwork for the book goes back nearly a decade. I'm excited to finally bring these frameworks and ideas to the rest of…
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Design Beyond Devices: Cheryl’s upcoming book for Rosenfeld Media

Design Beyond Devices: Cheryl’s upcoming book for Rosenfeld Media

Books, Press
Exciting news: Cheryl has signed with UX industry stalwarts Rosenfeld Media to publish her first book, Design Beyond Devices, in late 2020. In Cheryl's own words: In Design Beyond Devices, I’ll explore the wide and complex systems, UX design, and service design required for truly multimodal, cross-device experiences. Whether you're grappling with multiple input modalities like touch and voice for the first time, or grappling with the end-to-end considerations for a multi-device ecosystem, you'll walk away with new frameworks and tools for deconstructing these complex problems into more manageable patterns and features. Ready to explore the final frontier of product design? Sign up at the Design Beyond Devices site to be the first to know about pre-sales, releases, and related community events with Cheryl!
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