Capturing Customer Context – Free Downloadable Worksheets
In Chapter 2 of Design Beyond Devices, Ideaplatz founder Cheryl Platz lays out the importance of going beyond surface inquiry when doing customer outreach for multimodal and cross-device experiences. But how do you bring your stakeholders along when they think they understand everything about your customers? These 4 downloadable FREE worksheets are designed to jumpstart your own explorations. Either have team members print and complete individually during a workshop, or use them solo as questions to prompt your own preparations. Shared Understanding Baseline: What do you already know, what are the constraints, and what has already been done?Visualizing Context: Use quick sketches to visualize either scenes you KNOW or scenes you BELIEVE exist and you'd like to validate via testingCustomer Context: Capture the basics of your customer's CROW: Character, Relationship,…
