Is your customer experience straining at the seams? Have your customers moved from office to home, and your charter along with it? Designing for the next generation of experiences requires upleveling your understanding of your customer’s context. But how do you ask the right questions and set yourself up for success? Multimodal design expert Cheryl […]
Cheryl describes her career in the user experience industry for a group of current students at Carnegie Mellon, and answers burning questions.
Most product teams are experts at improving upon existing experiences - but how does your process translate to a brand new product? How do you keep a brand new product alive, keep stakeholders passionate, and keep your customer at the center of it all - all from behind a veil of secrecy? Cheryl shares some […]
Cheryl sits down (virtually) with Randy Dixon, Artistic Director of historic Seattle improv theater Unexpected Productions, to talk improv: digital improv, Twitch, improv in the workplace, and how Cheryl applied her improvisational experience to her new book, Design Beyond Devices.
Is your customer experience straining at the seams? Have your customers moved from office to home, and your company’s charter along with it? Designing for the next generation of experiences requires upleveling your understanding of your customer context. But how do you ask the right questions and set yourself up for success? Multimodal design expert […]