How might you approach designing the bridge of the Starship Enterprise, where crew members move fluidly between physical controls, touchscreens, voice controls, holograms, and more? Such a complex design challenge requires a robust set of underlying systems that adapt to human needs and offer plenty of flexibility in the moment. In this talk, multimodal design […]
Is your customer experience straining at the seams? Have your customers moved from office to home, and your charter along with it? Designing for the next generation of experiences requires up-leveling your understanding of your customer’s context - and everything we thought we knew pre-pandemic has changed. Will anyone ever want to touch a shared […]
Human progress leaps forward thanks to inciting incidents. Sometimes it's an invention: electricity, the combustion engine, television. And sometimes it's an event, like the Spanish Flu or World War II. We now find ourselves facing another inciting incident: the COVID-19 pandemic. Progress is inevitable - customer expectations and needs have changed drastically in the last […]
Have you ever wondered how you might approach designing the bridge of the Starship Enterprise, where crew members move fluidly between voice controls, physical controls, touchscreens, holograms, and more? Such a complex design challenge requires a robust set of underlying systems that adapt to human needs and offer plenty of flexibility in the moment. In […]
Have you ever wondered how you might approach designing the bridge of the Starship Enterprise, where crew members move fluidly between voice controls, physical controls, touchscreens, holograms, and more? Such a complex design challenge requires a robust set of underlying systems that adapt to human needs and offer plenty of flexibility in the moment. In […]
By popular demand - we're moving to Zoom, where we can engage in more thoughtful roundtable communications as a community! Join author and designer Cheryl Platz as she provides an update on her practice - what's been working these past few years since publishing her first book - and answers community questions like how to […]