The Carousel of Progress: Adapting to a Post-Pandemic World
September 1, 2021 @ 6:30 pm – 8:00 pm PDT
Human progress leaps forward thanks to inciting incidents. Sometimes it’s an invention: electricity, the combustion engine, television. And sometimes it’s an event, like the Spanish Flu or World War II. We now find ourselves facing another inciting incident: the COVID-19 pandemic. Progress is inevitable – customer expectations and needs have changed drastically in the last 12 months. But what kind of progress, and how can you adapt? Your customers will expect a more hands-free technology environment,and will expect more flexible technology that adapts to their schedules and needs. You’ll need to understand how to approach multimodal design: from the spectrum of multimodality to transitions and interruptions. Multimodality expert Cheryl Platz will introduce you to the fundamentals you’ll need to ride the Carousel of Progress to its next transformative stop.