Capturing Customer Context for a Post-COVID World

Is your customer experience straining at the seams? Have your customers moved from office to home, and your charter along with it? Designing for the next generation of experiences requires up-leveling your understanding of your customer’s context - and everything we thought we knew pre-pandemic has changed. Will anyone ever want to touch a shared […]

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The Carousel of Progress: Adapting to a Post-Pandemic World

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Human progress leaps forward thanks to inciting incidents. Sometimes it's an invention: electricity, the combustion engine, television. And sometimes it's an event, like the Spanish Flu or World War II.  We now find ourselves facing another inciting incident: the COVID-19 pandemic. Progress is inevitable - customer expectations and needs have changed drastically in the last […]

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