Most product teams are experts at improving upon existing experiences - but how does your process translate to a brand new product? How do you keep a brand new product alive, keep stakeholders passionate, and keep your customer at the center of it all - all from behind a veil of secrecy? Cheryl shares some […]

Is your customer experience straining at the seams? Have your customers moved from office to home, and your company’s charter along with it? Designing for the next generation of experiences requires upleveling your understanding of your customer context. But how do you ask the right questions and set yourself up for success? Multimodal design expert […]

Human progress leaps forward thanks to inciting incidents. Sometimes it's an invention: electricity, the combustion engine, television. And sometimes it's an event, like the Spanish Flu or World War II.  We now find ourselves facing another inciting incident: the COVID-19 pandemic. Progress is inevitable - customer expectations and needs have changed drastically in the last […]